Privacy Statement
At AJM Home Healthcare - www.disabilityshop.com.au, we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and store your personal information, as well as your rights in relation to that information.
1. Compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs)
We comply with the Privacy Act 1988 (Cth), including all subsequent amendments, and adhere to the Australian Privacy Principles (APPs). These principles govern how we manage your personal information and ensure that your privacy is protected.
2. What is Personal Information?
Personal information is any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in a material form or not. This may include information such as your name, contact details, and sensitive information (as defined under the Privacy Act).
3. The Types of Personal Information We Collect
We may collect the following types of personal information:
- Contact Details: Including your name, email address, phone number, and postal address.
- Payment Information: For processing purchases, including credit or debit card details.
- Medical and Health Information: Where required for the provision of products or services related to healthcare.
- Device Information: Including your IP address, browser type, and other details collected via cookies (see our Cookie Policy for more details).
- Usage Data: Information on how you interact with our website, including pages visited, actions taken, and time spent on the site.
We will only collect personal information that is reasonably necessary for, or directly related to, our functions and activities.
4. How We Collect Personal Information
We collect personal information in the following ways:
- Directly from You: When you contact us, purchase our products, sign up for our services, or communicate with us (e.g., via phone, email, or our website).
- Through Our Website: Via cookies and similar technologies when you interact with our website (see our Cookie Policy).
- From Third Parties: In some cases, we may collect information from third parties, such as healthcare providers, government agencies, or payment processors, with your consent or where required by law.
5. How We Use Personal Information
We collect and use personal information for the following purposes:
- To provide and manage our products and services;
- To process orders and handle payments;
- To communicate with you regarding your orders, inquiries, or any services you have requested;
- To provide customer support;
- To improve our products, services, and website functionality;
- To comply with legal obligations and requirements under applicable laws, including the Privacy Act 1988 (Cth);
- To send you marketing and promotional information (where you have consented to receiving such communications).
6. Disclosure of Personal Information
We may disclose your personal information to third parties, including:
- Service Providers**: Who assist us in delivering our services (e.g., payment processors, IT support, or shipping services).
- Healthcare Providers: If necessary for the provision of healthcare-related products or services.
- Government Agencies: If required by law, or if necessary for legal compliance or to protect our rights.
- Other Third Parties: Where you have consented or as required by law.
We do not sell your personal information to third parties.
7. Cross-Border Disclosure of Personal Information
In certain circumstances, your personal information may be transferred to or stored in locations outside Australia. If we disclose your information to an overseas recipient, we will take reasonable steps to ensure the recipient complies with the *Australian Privacy Principles (APPs) or is subject to laws that offer similar protection.
8. How We Store and Protect Personal Information
We take reasonable steps to ensure your personal information is stored securely and protected from unauthorized access, modification, misuse, interference, loss, or disclosure. This includes the use of physical, electronic, and procedural safeguards.
Personal information is stored in secure systems with restricted access, and we regularly review our security measures to ensure your data is adequately protected.
9. Your Rights and Access to Personal Information
Under the Privacy Act 1988, you have the right to:
- Access: Request access to the personal information we hold about you.
- Correction: Request corrections to your personal information if you believe it is inaccurate, out-of-date, incomplete, or misleading.
- Anonymity: You have the option to interact with us anonymously or by using a pseudonym in certain situations, such as general inquiries.
To request access to or correction of your personal information, please contact us using the details provided below.
10. How to Make a Privacy Complaint
If you believe we have breached the Privacy Act 1988 or the Australian Privacy Principles (APPs), or if you have any concerns about how we have handled your personal information, please contact us. We will investigate your complaint and respond as quickly as possible.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) to lodge a complaint.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page, and we encourage you to review this policy periodically to stay informed.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us.
This Privacy Policy was developed by AJM Home Health Care with assistance from ChatGPT, utilizing resources from the Office of the Australian Information Commissioner (www.oaic.gov.au) and information obtained through www.google.com.au