Satisfaction guaranteed
We are 100% committed to providing you with the best possible service and products and back this with a 30 day money back guarantee.
Guaranteed quality
If any item purchased is received faulty, damaged or defective please take photos of the damage and then contact us asap, this means we have time to claim against our couriers if they caused the damage. Whatever the issue we will organise whatever it takes to rectify the situation immediately. Even if it means sending you a new replacement. We will pay all costs including, parts, labour, call out fees, and shipping.
Warranties
All products are covered by a full warranty as described in the item description. Warranties include free parts & labour, no cost to you.
Responsible buying & fair play
Please choose carefully. If you are unsure about whats best for you, we strongly recommend that you seek the advice of an independent suitably trained therapist.
We will accept items for return even if they have been opened, or the original packaging is not available, but it will be your responsibility to ensure the item is suitably packaged before you return it. We can arrange to have a courier pick it up if you prefer, but this would be at your cost.
For you to receive a refund for the item purchase price, you must ensure the item is "as new" when returned as we reserve the right to refuse a refund completely or substantially reduce the refunded amount if the item is returned in less than "as new" condition. Fortunately this does not happen often.
How to return your item
Contact our customer support team using the contact us tab. One of our team will assist you with your return request.
Full terms and conditions
Can be viewed here
Disclaimer
The information provided on this page and website are provided as a guide only.
The publisher reserves the right to change, remove or modify any information provided without notice at any time and without liability to any loss or damage caused.